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Change and Return Policy

Return of non-defective products - Right of unjustified withdrawal by the customer


The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from delivery (when it comes to products) and even when there are many products in the same order from the delivery and the last while when there is an obligation to deliver products regularly intervals from the delivery of the first. The withdrawal is made under the following conditions:


If the item has already been delivered, the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition, for example sealed (original packaging), and for smart watch not activated etc. The return of the item is accepted, only if first the buyer has paid any amount charged by the company for the delivery of the item to him and the shipping costs for the return of the item. The declaration of withdrawal is exercised in writing or electronically and the COMPANY is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it reaches it. The consumer must return the product (s) within 14 days from the day he notified the company of his request for withdrawal.  A product  accompanied by an additional gift must be returned with the gift, otherwise the value of the gift will be deducted from the returned amount. 

Withdrawal

Withdrawal is the right according to which the consumer has at his disposal a period of 14 calendar days to return the product he bought, for any reason, even unnecessary, and to request a replacement or refund. This deadline is valid in all Member States of the European Union and in case the consumer has not been previously informed about this right, then this deadline is extended to 12 months.


 Following the statement of withdrawal, the COMPANY is obliged to return the price received within a maximum of 14 days from the receipt of the products. The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case until the withdrawal and return of the item the price has been paid to the COMPANY by the Bank, the COMPANY will be obliged to inform the Bank for the cancellation of the transaction and the bank will proceed with each act provided for on the basis of the contract drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract or conciliation. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.